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Shop online and choose to collect your items from our local store or have them delivered straight to your home.

Enjoy complimentary shipping on select orders. We partner with top-notch carriers like The Courier Guy and PUDO to ensure timely delivery. The Courier Guy brings your package right to your door, while PUDO offers convenient locker pickups nearby.

When you’re finalizing your purchase on the Secure Checkout page, you’ll review your item’s details, cost, and estimated delivery schedule. Bear in mind, delivery times may differ based on your location, item availability, and order timing.

At our studio, we’re experts in the art of dyeing natural fibers. We meticulously manage our environment to ensure the yarn you take home is pristine, whether it’s for your personal collection or an upcoming project.

While our studio is free of smoke, we do share our space with our beloved non-shedding French Poodles. They’re part of our family and contribute to the joyous atmosphere without affecting the yarn.

Should you need to return your purchase, we accept new, unopened items within 7 days of purchase or 3 days of receiving them, provided they are in their original state and packaging.

For the safety of your Pianna Yarns treasures, keep them in an intact ziplock bag to shield them from dust, scents, or moths.

YARNS IN STOCK
You may notify us that you wish to return new, unopened items within 3 days of delivery, in their original packaging & condition.

SALE ITEMS
Sale items are final sale. No returns on sale items will be granted.

INCORRECT ITEM/S SENT
Should we send you an incorrect item in error, we will discuss the sending of the correct item to you, as well as the return of the incorrect item/s. Please contact us via email: info@naturalyarns.co.za.

SPECIAL ORDERS
Yarn / other items which have been prepaid and/or ordered in or dyed especially for you, may not be returned.

ORDERS MADE IN ERROR
If an item is ordered and paid for in error, a full refund will be given if we are notified before the item/s are shipped. Should the item/s have been shipped, the shipping costs will be deducted and the return of the goods will be arranged by Pianna Yarns.

Refunds will be made via the payment method used to pay for the order. Should the item have been paid for by credit card and an EFT refund is granted, the credit card fee paid by Pianna Yarns for the purchase transaction will be deducted. A credit coupon may be requested instead of a refund.

If an item is ordered and paid for in error, a refund will be given if we are notified within 12 hours of the order being placed. Refunds will be via EFT. Should the item have been paid for by credit card, the credit card fee paid by Pianna Yarns for the purchase transaction will be deducted. (Only the total amount received will be refunded). A credit coupon may be requested instead.

CREDITS
If a request for returning items has been granted, a credit in the form of coupon code valid only at https://piannayarns.co.za will be sent to you for the amount paid for the items only. This credit may be used in conjunction with other coupon codes. Credit coupons / refund will only be sent once the returned items are found to be in the same condition that they were sent. If a request for returning items has been granted, a credit in the form of coupon code, valid only at https://piannayarns.co.za will be sent to you for the amount paid for the items only. This credit may be used in conjunction with other coupon codes.

COSTS OF RETURNS
Return of items will be at your own cost, and must be traceable (they must include a tracking number). We cannot accept losses during postage of returned items. Returned items must be returned within 7 days of being received from us. Credit coupons will only be sent once the returned items are found to be in the same condition that they were sent in.

NOT ELIGIBLE FOR RETURN
* Gift vouchers
* Downloadable items such as patterns
* Knitting or crochet patterns
* Free gifts or promotional items
* Custom-dyed yarn
* Yarn or any other items which have been ordered in (local or imported) especially for you
* Items not stored correctly (eg: yarn stored in a ziplock bag), items that have been used or not in their original packaging.